• Difficulties handling customer complaints
  • Increasing manpower cost to manage incoming invoices
  • Losing money due to undelivered and unpaid invoices
  • Hard to process customer data, extracted from SEPA documents
  • Quality Issues due to overloaded non-core admin work
  • Poor quality of HCR/OCR data capture work
  • Weak Utilization of Document Management System
  • Performance/SLA issues due to illness, holiday,…
  • Missing end-to-end solutions (only post scanning)
  • Too many data capture interactions
  • Time waist while looking for HR documents, client files, contracts

How We solve them

  • Automatic complaints classification, indexation, archive & routing
  • Outsourcing of document handling services
  • Automated workflows
  • DocFlow: tailored software for dual stream data capture for handwritten documents
  • File/Document cleaning and cost-effective archiving
  • Optical and Human Character recognition solutions


  • Innovative and qualitative service delivery
  • 99.75% Data Accuracy
  • Easier searches
  • Happy customers
  • Green Company Management
  • Better productivity thanks to automated workflows
  • Compliancy: no more image damage

Reference cases

major player in the Energy sector